Frequently Asked Questions (FAQ)

Check most frequently asked questions here, if you still need help then please contact us at We'd be happy to help you no matter the day of the week or time. Normal response times are within 48 hours, we will reply to you by email.


You can pay with credit card and PayPal. All payments are completed in a 100% SSL-secured payment environment.

Yes, all costs (including VAT) are included in the price.


Absolutely! Ordering from BeCoolPro™ is 100% risk-free. You can therefore order, try them out and return it free of charge within 30 days if you are not satisfied. Once we have received your return shipment, you will receive a full refund. View our page on returns for more information.

As soon as we have received your package and everything turns out to be in order, you will receive the purchase amount back within 72 hours.


Nope! We pay for the shipping costs :)

View our shipping page in the main menu for a detailed indication.

Absolutely! Simply enter your tracking code on the tracking page on our website. If You cannot 1nd your tracking code, you can always contact us.
I have not received any tracking information!
First view your unwanted advertising inbox. If is not included, you can of course always contact us :)


Simply send an email to and we will contact you within 24 hours!

Send an email as soon possible to State your

First view your unwanted advertising inbox. If the e-mail also does not appear there, you can always contact us so that we can still send you the e-mail!